Pharmacy Department Manager
About The Position
The Pharmacy Department Manager is responsible for the overall operation of the pharmacy department, including driving prescription and patient counts and profitability while delivering exceptional customer service and maintaining a strong professional image in the community. The manager leads and develops the pharmacy team, ensures compliance with federal and state regulations, and implements cost-effective business practices that support long-term growth. The role includes supervising pharmacy operations and staff; managing referrals, hiring, payroll, scheduling, inventory, and promotional programs; ensuring accurate prescription fulfillment and courteous service; overseeing regulatory compliance, audits, records, security, and loss prevention; resolving customer concerns; counseling customers on OTC products; overseeing nursing home accounts and medication delivery; and maintaining the confidentiality of private medical information. The manager reports to the Store Director, Store Manager, and Assistant Managers of Health Wellness Home, Store Operations, and Perishables. Direct reports include Staff Pharmacist(s), Pharmacy Technician(s), and the Pharmacy Intake/Outbound Coordinator. The role is performed in a pharmacy and store environment with frequent and prolonged standing and walking. There may be occasional exposure to hazardous chemicals or solvents during compounding, including chemotherapy drugs. The pharmacy handles and prepares hazardous drugs; personnel of reproductive capability should be aware of potential acute and chronic effects of exposure. Training is provided to support a safe work environment.
Requirements
- Graduate of an accredited pharmacy school.
- Current Board of Pharmacy license.
- Progressively responsible experience in pharmacy and computer applications used in pharmacy practice.
- More than one year of related work experience.
- Communicate effectively orally and in writing with customers, staff, healthcare colleagues, and regulatory agencies.
- Demonstrate excellent interpersonal skills, especially in healthcare settings.
- Apply in-depth knowledge of pharmacy computer applications, including PIS, order management, automated dispensing, CPOE, IV compounders, packagers, bar code applications, and supply chain solutions.
- Demonstrate supervisory, coaching, leadership, and problem-solving skills to lead and develop a team.
- Maintain discretion and integrity when handling confidential patient health information.
- Ability to frequently stand and walk throughout a shift, including extended periods at a pharmacy counter or workstation while verifying and processing prescriptions.
- Ability to verify and dispense prescriptions, counsel patients, and administer immunizations in accordance with state and federal regulations.
- Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Nice To Haves
- Pharm.D. degree preferred.
Responsibilities
- Supervise pharmacy department operations and ensure accurate prescription filling and courteous, efficient customer service.
- Improve prescription sales, profit, patient count, and the department’s professional image through operational leadership.
- Supervise and develop pharmacy staff through orientation, training, PTCB certification support, objective setting, and constructive discipline; build morale, motivation, and loyalty.
- Manage referrals submitted by Hy-Vee retail pharmacy locations and coordinate with retail pharmacists as needed.
- Recruit and hire pharmacy personnel; manage budgeted payroll and scheduling, minimize overtime, and improve labor cost per prescription.
- Recommend and coordinate pharmacy sales and promotional programs.
- Analyze and recommend loss-prevention procedures and ensure implementation of internal controls.
- Conduct scheduled inventories, check pharmacy security procedures, and perform mini audits.
- Oversee pharmacy staff training on the designated pharmacy point-of-sale system and help resolve questions and problems.
- Review department policies, procedures, and inventory for compliance with federal and state pharmacy regulations, including DEA and Board of Pharmacy requirements.
- Monitor compliance through regular audits and verify that required records, including controlled substance records, are maintained and readily available.
- Prepare and submit required company and governmental or regulatory records and reports as authorized.
- Recommend and audit inventory levels based on prescription volume, monitor the designated inventory system, and review daily purchases.
- Resolve customer complaints regarding service, pricing, personnel, and other aspects of pharmacy operations.
- Build growth and sales by counseling customers on OTC medications and products.
- Represent the company through membership and active participation in pharmaceutical professional groups and organizations.
- Oversee nursing home accounts and medication delivery.
- Maintain confidentiality of customers’ private medical information in accordance with HIPAA.
- Follow Hy-Vee policies, store guidelines, and statutes and regulations related to pharmacy management.
- Report to work as scheduled and work the expected number of hours.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Ph.D. or professional degree
