Pharmacy Customer Service Associate

Walgreens • Plainfield, NJ

10h • Onsite

About The Position

The Pharmacy Customer Service Associate provides a distinctive customer experience through courteous, efficient checkout and assistance with products and services. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. The role supports pharmacy operations, including prescription processing, workflow, inventory management, and clerical tasks, as well as general store, photo, and customer-service responsibilities.

The associate follows company policies and pharmacy procedures, including the Pharmacy Code of Conduct and Good Faith Dispensing policy. The position also requires ongoing training and development, maintaining relevant certification or registration, and keeping current with healthcare and pharmacy developments. A flexible schedule, including evenings and weekends, is required. The posting states that six months of retail experience and several other qualifications are preferred.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet customers and patients, offer assistance, resolve issues, and provide courteous, friendly, fast, and efficient service.
• Model and share customer-service practices with team members, including proactive assistance and attention to customer needs.
• Operate an assigned cash register; process sales, cash transactions, voids, returns, rain checks, refunds, and exchanges.
• Recommend products, trade-up and companion items, and help customers locate over-the-counter products.
• Maintain clean, well-merchandised counters and shelves; take inventory and maintain records.
• Check in and price merchandise as required or directed.
• Use pharmacy systems to enter patient and drug information accurately and process prescriptions under pharmacist supervision.
• Retrieve, count, and pour medications; verify medicines and check for possible interactions as assigned.
• Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and follow related policies and the Quality Improvement Program.
• Handle calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
• Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
• Apply asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
• Ensure compliance with state and local laws regarding regulated products.
• Construct and maintain promotional, seasonal, and other displays; complete resets and revisions as directed.
• Follow food-separation and product-placement procedures; rotate consumable stock using first-in, first-out practices and restock outs.
• Use store systems and equipment and provide photo-area services, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
• Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments as assigned.
• Earn and maintain PTCB certification through the designated training program and/or required state certification or registration.
• Attend training, complete assigned PPLs, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed