Pharmacy Customer Service Associate

Walgreens•Maricopa, AZ

13d•$16 - $20

About The Position

The Pharmacy Customer Service Associate models and delivers a distinctive customer experience while providing courteous, fair, friendly, and efficient checkout service. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, the associate supports pharmacy operations by using pharmacy systems to obtain patient and drug information and process prescriptions. The position also supports store operations, including customer assistance and sales, register transactions, merchandising, inventory, photo services, online order pickup, and store maintenance. The associate reports prescription errors promptly, follows company pharmacy and dispensing policies, and complies with applicable laws and procedures. Training includes earning and maintaining PTCB certification through the designated training program and/or meeting state certification or registration requirements, completing assigned training, and maintaining pharmacy and healthcare knowledge.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and model customer service best practices.
Provide courteous, friendly, fast, and efficient checkout service; recommend products, trade-up items, and companion items.
Operate the assigned cash register, collect payments, distribute change, and process voids, returns, rain checks, refunds, and exchanges.
Help customers locate over-the-counter products and maintain clean, well-merchandised counters and shelves.
Check in, price, order, unpack, inspect, store, and manage merchandise and pharmaceutical inventory; maintain records and file claims for shipment discrepancies or damaged goods.
Use pharmacy systems to enter patient and drug information accurately, retrieve and count medications, fill prescriptions, verify medications, and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and comply with pharmacy error policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned.
Ensure compliance with state and local laws regarding regulated products.
Construct and maintain promotional, seasonal, and sales displays; complete resets and revisions as directed.
Assist with food separation, product placement, stock rotation using first-in, first-out practices, and restocking.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers in the store.
Help maintain a clean, neat, orderly store and comply with company policies while maintaining respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements.
Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.