Pharmacy Customer Service Associate

Walgreens•Wayne, MI

13d•$16 - $20•Onsite

About The Position

The Pharmacy Customer Service Associate models and delivers a distinctive customer experience while providing courteous and efficient checkout service. Under the pharmacist’s direct supervision and in accordance with applicable regulations, the associate uses pharmacy systems to access patient and drug information and process prescriptions. The role also supports store operations, customer service, inventory management, merchandising, photo services, and general store maintenance. The associate assists with prescription processing and pharmacy workflow, including entering information, retrieving and counting medications, checking for accuracy and potential interactions, reporting errors, handling applicable calls and claims, and supporting pharmacy inventory activities. The role requires compliance with company policies, pharmacy standards, and applicable laws. The associate earns and maintains PTCB certification through the designated training program and/or required state certification or registration, attends assigned training, and maintains relevant healthcare and pharmacy knowledge.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Attend assigned training, complete requested PPLs, and acquire continuing education credits.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, and model customer-service best practices.
Register purchases, collect payments, provide change, process voids, returns, refunds, exchanges, and rain checks, and recommend products or companion items.
Assist customers in locating over-the-counter products and provide courteous, efficient service.
Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and construct or maintain displays and resets.
Use pharmacy systems to enter patient and drug information, fill prescriptions under direct supervision, verify medication, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and follow applicable pharmacy policies and procedures, including Good Faith Dispensing requirements.
Handle calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments, and filing claims for overages, shortages, order errors, or damaged Rx goods.
Follow state and local laws for regulated products and company policies for asset protection and pharmacy operations.
Assist with product placement, food separation, stock rotation, and restocking.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete assigned special tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend assigned training and complete requested PPLs and continuing education.