Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout service and assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. The associate supports pharmacy operations by entering patient and prescription information, retrieving and counting medications, verifying prescriptions, assisting with workflow and inventory, handling certain calls and claims, and following pharmacy policies and procedures. The position also includes general store duties such as customer assistance, sales transactions, merchandising, stocking, photo services, web order pickup, and maintaining the store's appearance. The associate must earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration. Training and continuing education are also part of the role.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Provide courteous, friendly, fast, and efficient customer service at checkout and throughout the store.
- Greet customers and patients, offer assistance with products and services, resolve issues, and model customer-service best practices.
- Register purchases, collect cash, distribute change, and process voids, returns, rain checks, refunds, and exchanges.
- Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
- Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in merchandise, and price items.
- Use pharmacy systems to enter patient and drug information, ensuring information is entered correctly.
- Fill prescriptions by retrieving, counting, and pouring medications; verify the medicine and check for possible interactions under pharmacist supervision.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow pharmacy error policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
- Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments, and filing claims for shipment discrepancies or damaged goods.
- Ensure compliance with state and local laws regarding regulated products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with food separation, product placement, stock rotation using first-in, first-out, and restocking.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional product suggestions.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain a clean, neat, orderly store inside and outside.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Attend training, complete assigned PPLs, earn continuing education credits, and maintain knowledge of healthcare and pharmacy developments.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
