Pharmacy Customer Service Associate

Walgreens•Tampa, FL

13d•$16 - $20

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing courteous, efficient checkout service. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. The role supports pharmacy operations by entering patient and prescription information, retrieving and counting medications, checking prescriptions for accuracy and possible interactions, assisting with workflow and inventory, and handling appropriate calls and claims. It also includes general store operations such as customer assistance, sales, merchandising, stocking, photo services, web order pickup, and maintaining a clean and orderly store. The associate must complete designated training and maintain PTCB certification and/or any state-required certification or registration. The role requires a flexible schedule, including evenings and weekends.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer service best practices.
Operate an assigned cash register; process purchases, payments, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items, and help customers locate over-the-counter products.
Keep counters and shelves clean and merchandised; take inventory, maintain records, check in merchandise, and price items.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medication accuracy and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and comply with pharmacy policies, procedures, the Pharmacy Code of Conduct, and Good Faith Dispensing requirements.
Handle calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform clerical duties as assigned.
Assist with pharmaceutical inventory management, including ordering, unpacking, checking, and storing shipments, and filing claims for shipment discrepancies or damaged goods.
Follow state and local laws concerning regulated products.
Construct and maintain promotional, seasonal, and sale displays and complete resets and revisions as directed.
Separate and place food products according to policy, rotate consumable stock using first-in, first-out procedures, and restock out-of-stock items.
Use store systems and equipment and provide photo-area services, including digital passport photos, poster printing, and promotional photo product sales.
Monitor and fulfill web pickup orders and deliver them to customers in the store.
Maintain a clean, neat, orderly store inside and out.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete assigned training and learning modules, earn and maintain PTCB certification through the designated program and/or required state certification or registration, and maintain relevant healthcare and pharmacy knowledge and continuing education.