Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate delivers customer service and checkout support while assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and supports pharmacy operations, inventory management, and store activities. The associate greets customers, answers questions, resolves issues, assists customers in locating products, and processes purchases and related transactions. Pharmacy duties include entering patient and drug information, retrieving and counting medications, supporting prescription workflow, reporting errors, handling certain telephone calls and claims, and assisting with pharmaceutical inventory. The position also supports merchandising, store maintenance, photo services, web pickups, training, and continuing education.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Provide courteous, fair, friendly, and efficient checkout and customer service.
- Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer service practices.
- Recommend products, trade-up items, and companion items; assist customers in locating over-the-counter products.
- Process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
- Maintain clean and well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and construct and maintain displays.
- Use pharmacy systems to enter patient and drug information accurately, retrieve and count medications, verify medicines, check for possible interactions, and assist with prescription workflow under direct supervision.
- Report prescription errors promptly and comply with pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
- Handle calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned.
- Assist with pharmaceutical inventory ordering, unpacking, checking, storing, and asset protection; file claims for shipment overages, shortages, errors, or damaged goods involving prescription drugs.
- Comply with laws and policies concerning regulated products and product placement; rotate and restock consumable items using first in, first out practices.
- Provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
- Monitor and fulfill web pickup orders and deliver orders to customers at the store.
- Assist with interior and exterior store maintenance and maintain respectful relationships with coworkers.
- Complete assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration.
- Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
