Pharmacy Customer Service Associate

Walgreens•Arlington Heights, IL

13d•Onsite

About The Position

The Pharmacy Customer Service Associate delivers customer service at checkout and throughout the store, and assists the pharmacist under direct supervision in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. Duties span customer service, retail operations, pharmacy workflow, inventory, photo services, and store upkeep. The associate supports prescription processing by entering patient and drug information, retrieving and counting medications, checking prescriptions for accuracy and possible interactions, assisting with pharmacist workflow, handling appropriate calls, and processing manual third-party claims. The role also supports pharmacy inventory and follows pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and procedures for reporting errors. The associate completes assigned training, maintains required certification or registration, and keeps current with healthcare and pharmacy knowledge. The position requires fluent English reading, writing, and speaking (except in Puerto Rico), and willingness to work a flexible schedule including evenings and weekends.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurate prescription filling, including counting, measuring, and weighing medications, are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, and provide courteous, friendly, fast, and efficient service.
Model customer-service best practices and Walgreens service traits with customers and team members.
Operate an assigned cash register and process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
Recommend merchandise and companion or trade-up items, and assist customers in locating over-the-counter products.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Use pharmacy systems to enter patient and drug information accurately and assist with filling prescriptions, including retrieving, counting, and pouring medications and checking for correctness and possible interactions.
Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and follow pharmacy error and Quality Improvement Program procedures.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform clerical duties assigned by the Pharmacy Manager.
Assist with pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection practices and file claims for Rx merchandise overages, shortages, order errors, or damaged goods.
Follow state and local laws regarding regulated products.
Construct and maintain displays; complete resets and revisions as directed.
Follow food separation, product placement, stock rotation, first-in-first-out, and restocking procedures.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
Monitor and fulfill web pickup orders and deliver orders to customers arriving at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
Attend training, complete requested PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.