Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate models and delivers a distinctive, delightful customer experience while providing courteous, fair, friendly, and efficient checkout service. Under a pharmacist’s direct supervision and in accordance with state and federal regulations, the associate assists in the practice of pharmacy by using pharmacy systems to obtain patient and drug information and process prescriptions. The role also supports store operations, including merchandising, inventory, displays, photo services, web pickup, and maintaining a clean and orderly store. The associate handles pharmacy-related clerical and inventory tasks, supports workflow, and complies with company policies, pharmacy procedures, and applicable laws. Training includes earning and maintaining PTCB certification through the designated training program and/or required state certification or registration, completing assigned training, and maintaining pharmacy and healthcare knowledge.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions to support a positive customer experience.
- Model customer service best practices and Walgreens service traits, including proactive assistance and serving customers until satisfied.
- Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
- Operate an assigned cash register; process purchases, payments, change, voids, returns, rain checks, refunds, and exchanges.
- Assist customers in locating over-the-counter products when possible.
- Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in merchandise, and price products as directed.
- Use pharmacy systems to enter patient and drug information accurately, retrieve and count medications, fill prescriptions, verify medicine, and check for possible interactions under pharmacist supervision.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and comply with pharmacy error policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned.
- Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset protection techniques and file claims for shipment discrepancies or damaged prescription drugs.
- Ensure compliance with state and local laws regarding regulated products.
- Construct and maintain promotional, seasonal, super structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policy, rotate consumable stock using first in, first out, and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product recommendations.
- Monitor and fulfill web pickup orders and deliver them to customers at the store.
- Help maintain a clean, neat, orderly store interior and exterior.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration.
- Attend training, complete assigned PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
