Pharmacy Customer Service Associate

Walgreens•Bellflower, CA

13d

About The Position

The Pharmacy Customer Service Associate provides a distinctive, helpful customer experience and supports pharmacy operations under the direct supervision of a pharmacist and in accordance with applicable regulations. The role serves customers at checkout, answers questions, assists with locating products, and uses pharmacy systems to obtain patient and drug information and process prescriptions. The associate helps enter and verify prescription information, retrieve and count medications, support pharmacy workflow, handle non-pharmacist telephone calls, correct and resubmit manual third-party claims, and assist with pharmaceutical inventory. The role also performs retail operations, merchandising, photo-area services, web order pickup, and store maintenance as assigned. The associate follows company policies, pharmacy procedures, asset-protection practices, and applicable laws. The role requires English fluency and a willingness to work a flexible schedule, including evenings and weekends. The associate earns and maintains PTCB certification through the designated training program and/or any state-required certification or registration, attends assigned training, completes requested learning modules, and keeps current with pharmacy and healthcare developments.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekend hours.
Must earn and maintain PTCB certification through the designated PTCB training program and/or meet state-required certification or registration requirements.
Must follow applicable state and federal regulations, company policies, pharmacy procedures, and pharmacist supervision requirements.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Greet customers and patients, offer assistance, answer questions, and resolve customer issues while demonstrating company customer-service practices.
Provide courteous, friendly, fast, and efficient checkout service; recommend products and companion or trade-up items; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
Assist customers in locating over-the-counter products and maintain clean, well-merchandised counters and shelves; take inventory and maintain records.
Check in and price merchandise as directed, construct and maintain displays, complete resets and revisions, and follow product placement and food-separation procedures.
Use pharmacy systems to enter patient and drug information accurately and assist with filling prescriptions by retrieving, counting, and pouring medications, verifying medicine, and checking for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and follow pharmacy error policies and the Quality Improvement Program.
Follow the Pharmacy Code of Conduct and Good Faith Dispensing policy during applicable prescription dispensing activities.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform clerical duties assigned by the Pharmacy Manager.
Assist with pharmaceutical inventory activities, including ordering, unpacking, checking, and storing shipments; file claims for Rx drug shipment overages, shortages, order errors, or damaged goods.
Follow asset-protection practices and comply with state and local laws concerning regulated products.
Rotate consumable stock using first-in, first-out procedures and restock out-of-stock items.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.