Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate delivers a distinctive customer experience by providing courteous, efficient checkout and customer service, assisting customers with products and services, and resolving questions and concerns. Under the direct supervision of a pharmacist and in accordance with applicable regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. The role includes retail sales and register duties, maintaining merchandise and store displays, inventory support, photo-area services, and fulfilling web pickup orders. Pharmacy duties may include entering patient and drug information, retrieving and counting medications, checking prescriptions for accuracy and possible interactions, supporting pharmacy workflow, handling non-clinical telephone calls, processing third-party claims, and assisting with pharmaceutical inventory. The associate must follow company procedures, pharmacy policies, and applicable state and local laws. The associate is expected to complete designated training, earn and maintain PTCB certification or required state certification/registration, attend assigned training, and maintain relevant healthcare and pharmacy knowledge. The position requires fluency in English and willingness to work a flexible schedule that includes evenings and weekends.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Provide courteous, friendly, fast, and efficient customer service, greet customers and patients, offer assistance, and resolve issues or questions.
- Model customer service best practices and Walgreens service traits with customers and team members.
- Operate an assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
- Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
- Keep counters and shelves clean and merchandised; take inventory, maintain records, check in merchandise, and price items as directed.
- Use pharmacy systems to enter patient and drug information accurately and assist with prescription processing under pharmacist supervision.
- Retrieve, count, and pour pharmaceutical drugs, verify medication accuracy, and check for possible interactions as assigned.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow pharmacy error policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims and perform clerical duties as assigned.
- Support pharmaceutical inventory management, including ordering, unpacking, checking, and storing shipments; report or file claims for overages, shortages, order errors, and damaged prescription-drug goods.
- Comply with state and local laws regarding regulated products.
- Construct and maintain promotional, seasonal, and sales displays; complete resets and revisions as directed.
- Separate and place food products according to policy, rotate consumable stock using first-in, first-out procedures, and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotion of photo products.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other assigned tasks.
- Earn and maintain PTCB certification through the designated training program and/or obtain required state certification or registration.
- Attend requested training, complete assigned PPLs, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
