Pharmacy Customer Service Associate

Walgreens•Glendale, CO

9d•Onsite

About The Position

The Pharmacy Customer Service Associate provides a distinctive, welcoming customer experience while handling checkout, retail operations, and pharmacy support duties. Under the direct supervision of a pharmacist and in accordance with applicable state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. The role includes assisting with prescription preparation, pharmacy workflow, inventory, and clerical tasks, while following company policies and pharmacy standards. The associate also supports store merchandising, photo services, online order pickup, and store upkeep. The associate earns and maintains PTCB certification through the designated training program and/or any certification or registration required by the state. The role requires fluency in reading, writing, and speaking English (except in Puerto Rico), and willingness to work a flexible schedule that may include evenings and weekends. Six months of retail experience is preferred.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.
Must earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
Must follow state and federal pharmacy regulations and company pharmacy policies while assisting the pharmacist under direct supervision.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer service best practices.
Provide courteous, friendly, fast, and efficient checkout service; operate an assigned cash register and process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items; help customers locate over-the-counter products.
Maintain clean, well-merchandised counters and shelves; take inventory and maintain records; check in and price merchandise as directed.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions under pharmacist supervision.
Retrieve, count, and pour pharmaceutical drugs; verify medicines and check for possible interactions as assigned.
Assist pharmacists with scheduling and maintaining workflow; immediately report prescription errors and comply with related company procedures and the Quality Improvement Program.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy during applicable prescription dispensing activities.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties assigned by the Pharmacy Manager.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for Rx merchandise overages, shortages, order errors, or damage.
Comply with applicable state and local laws for regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate and place food products according to policy; rotate consumable stock using first-in, first-out practices and restock outs.
Provide photo-area service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
Monitor and fulfill Picture Care Plus web pickup orders and deliver orders to customers when they arrive at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete assigned special tasks.
Complete assigned training and PPLs, earn and maintain PTCB certification or required state certification/registration, obtain continuing education credits, and maintain knowledge of healthcare and pharmacy developments.