Pharmacy Customer Service Associate

Walgreens • Wayne, MI

6d • Onsite

About The Position

The Pharmacy Customer Service Associate provides courteous, efficient customer service at checkout and assists the pharmacist under direct supervision in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while also supporting pharmacy workflow, inventory management, and store operations.

The associate greets customers, helps resolve questions and issues, recommends products, and processes purchases, returns, refunds, and exchanges. Pharmacy duties may include entering prescription information, retrieving and counting medications, checking for accuracy and possible interactions, handling calls and claims, reporting errors to the pharmacist, and assisting with shipment and inventory activities. The position also supports merchandising, store maintenance, photo services, and online order pickup.

The associate must earn and maintain PTCB certification through the designated training program and/or maintain any state-required certification or registration. They attend assigned training, complete continuing education, and stay current on developments in healthcare and pharmacy. The role requires fluency in reading, writing, and speaking English (except in Puerto Rico), and willingness to work a flexible schedule that includes evenings and weekends.

Requirements

• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Comply with applicable state and federal pharmacy regulations and company policies and procedures.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Engage customers and patients by greeting them, offering assistance, and resolving questions or issues.
• Provide courteous, friendly, fast, and efficient checkout service; recommend products and process purchases, voids, returns, rain checks, refunds, and exchanges.
• Assist customers in locating over-the-counter products and maintain clean, well-merchandised counters and shelves.
• Check in and price merchandise; take inventory and maintain records.
• Use pharmacy systems to enter patient and drug information, fill prescriptions by retrieving and counting medications, verify medicines, and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and follow pharmacy error and quality-improvement policies.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned.
• Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
• Apply asset-protection techniques and file claims for merchandise overages, shortages, order errors, and damaged prescription drugs.
• Follow state and local laws for regulated products and comply with company policies, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
• Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
• Assist with food separation, product placement, stock rotation using first-in, first-out, and restocking out-of-stock items.
• Provide photo-area services, including digital passport photos, poster printing, creative-machine assistance, and promotion of photo products.
• Monitor and fulfill online pickup orders and deliver them to customers when they arrive at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Maintain respectful relationships with coworkers and complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated program and/or state-required certification or registration; attend training and complete assigned learning and continuing education.
• Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed