Pharmacy Customer Service Associate

Walgreens•Oak Lawn, IL

About The Position

The Pharmacy Customer Service Associate delivers a courteous, efficient, and distinctive customer experience at checkout and throughout the store. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, the associate supports pharmacy operations by using pharmacy systems to obtain patient and drug information, process prescriptions, and perform related duties. The role also supports the store’s sales, merchandising, inventory, photo services, and upkeep.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, and provide courteous, friendly, fast, and efficient service.
Model customer service best practices and Walgreens service traits for team members.
Operate an assigned cash register, process purchases and payment, and handle voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
Keep counters and shelves clean and well merchandised; check in and price merchandise; take inventory and maintain records.
Use pharmacy systems to enter patient and drug information accurately, retrieve and count medications, fill prescriptions, verify medicine, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow, and report prescription errors immediately to the pharmacist on duty.
Follow company pharmacy policies and procedures, including the Pharmacy Code of Conduct, Good Faith Dispensing policy, and Quality Improvement Program.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned.
Assist with pharmaceutical inventory management, including ordering, unpacking, checking, and storing shipments; file claims for overages, shortages, order errors, or damaged Rx goods.
Comply with state and local laws regarding regulated products.
Construct and maintain promotional, seasonal, and other displays; complete resets and revisions as directed.
Follow food separation and product placement procedures; rotate consumable stock using first-in, first-out practices and restock outs.
Use store systems and equipment and provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies, maintain respectful relationships with coworkers, and complete special assignments as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Attend training, complete assigned PPLs, obtain continuing education credits, and maintain knowledge of healthcare and pharmacy developments.