Pharmacy Customer Service Associate

Walgreens•Glen Carbon, IL

7d•$16 - $20

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout service and assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and supports pharmacy, store operations, inventory management, customer service, and photo services. The associate assists with prescription processing and filling, pharmacy workflow, claims, telephone calls, inventory, and compliance with pharmacy policies and applicable laws. The position also performs general retail duties, including operating a cash register, merchandising and stocking products, maintaining store cleanliness, assisting customers, and completing assigned tasks. Training includes maintaining PTCB certification through the designated training program and/or any state-required certification or registration, completing assigned training, and maintaining healthcare and pharmacy knowledge.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills, including the ability to count, measure, and weigh medications accurately.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and model customer service best practices.
Provide courteous, friendly, fast, and efficient customer service at checkout and throughout the store.
Recommend products, trade-up items, and companion items; assist customers in locating over-the-counter products.
Operate an assigned cash register; process purchases, payments, change, voids, returns, rain checks, refunds, and exchanges.
Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and construct and maintain displays.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, pour, and verify medications; check for possible interactions; and assist with prescription workflow under pharmacist supervision.
Immediately report prescription errors and follow pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and Quality Improvement Program procedures.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform clerical duties as assigned by the Pharmacy Manager.
Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceuticals; maintain knowledge of asset protection techniques and file claims for shipment discrepancies or damaged prescription drugs.
Ensure compliance with state and local laws regarding regulated products.
Complete store resets and revisions; assist with food separation, product placement, stock rotation using first in, first out, and restocking outs.
Provide customer service in the photo area, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend training, complete assigned PPLs, acquire continuing education credits, and maintain pharmacy and healthcare knowledge.