Pharmacy Customer Service Associate

Walgreens•Lemont, IL

6d•Onsite

About The Position

The Pharmacy Customer Service Associate provides courteous, efficient customer service at checkout and throughout the store while assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and supports pharmacy operations, inventory management, store merchandising, photo services, and general store upkeep. The associate is expected to deliver a distinctive customer experience, follow pharmacy and company policies, and complete required training and continuing education. The position requires fluency in reading, writing, and speaking English (except in Puerto Rico) and willingness to work a flexible schedule, including evenings and weekends.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Greet and assist customers and patients, resolve customer issues, answer questions, and model customer service best practices.
Operate an assigned cash register; process purchases, cash transactions, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items; help customers locate over-the-counter products when possible.
Maintain clean, orderly, well-merchandised counters and shelves; take inventory and maintain records.
Check in and price merchandise as required or directed by store management.
Under direct pharmacist supervision, use pharmacy systems to enter patient and drug information, fill prescriptions, retrieve and count medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and workflow; immediately report prescription errors and follow pharmacy error and Quality Improvement Program procedures.
Follow the Pharmacy Code of Conduct and Good Faith Dispensing policy during applicable prescription-dispensing activities.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform clerical duties assigned by the Pharmacy Manager.
Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, or damaged Rx goods.
Follow state and local laws for regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, and other displays; complete resets and revisions as directed.
Follow food separation and product-placement procedures; rotate consumables using first-in, first-out and restock out-of-stock items.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotion of photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete assigned special tasks.
Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge of healthcare and pharmacy developments.