Pharmacy Customer Service Associate

Walgreens•Irvine, KY

7d•$16 - $20

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout, retail operations, and pharmacy support. Under the pharmacist’s direct supervision and in accordance with applicable state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. Duties also include assisting with prescription fulfillment, pharmacy workflow, inventory, customer service, store merchandising and maintenance, and photo services. The role requires maintaining pharmacy knowledge and completing designated training and certification.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, answer questions, resolve issues, and model customer-service best practices.
Operate a cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges; and recommend products or companion items.
Assist customers in locating over-the-counter products and provide service in the photo area, including digital passport photos, poster printing, and promotional photo products.
Maintain clean, well-merchandised counters and shelves; take inventory; check in and price merchandise; construct displays; and complete resets and revisions.
Use pharmacy systems to enter patient and drug information, fill prescriptions by retrieving, counting, and pouring medications, verify medications, and check for possible interactions, under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately; and comply with pharmacy policies, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned by the Pharmacy Manager.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain asset-protection knowledge; and file claims for shipment discrepancies or damaged prescription drugs.
Follow state and local laws regarding regulated products.
Assist with food separation, product placement, stock rotation using first-in, first-out practices, and restocking out-of-stock items.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Maintain respectful relationships with coworkers and comply with company policies and procedures.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend training, complete assigned PPLs, acquire continuing education credits, and maintain pharmacy and healthcare knowledge.