Pharmacy Customer Service Associate

Walgreens•Spring Hill, FL

13d•Onsite

About The Position

The Pharmacy Customer Service Associate provides a distinctive, positive customer experience through courteous, efficient service at checkout and throughout the store. Under the pharmacist’s direct supervision and in accordance with state and federal regulations, the associate assists with pharmacy operations, uses pharmacy systems to obtain patient and drug information and process prescriptions, and supports prescription fulfillment and workflow. The role also includes retail merchandising, inventory, photo-area services, store maintenance, training, and compliance with company policies and applicable laws.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Follow applicable state and federal pharmacy regulations and company policies and procedures.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Operate the assigned cash register; process purchases, payments, voids, returns, rain checks, refunds, and exchanges; recommend products and companion items.
Assist customers in locating over-the-counter products when possible.
Maintain clean, well-merchandised counters and shelves; take inventory and maintain records; check in and price merchandise; construct displays; complete resets and revisions; and support stock rotation and restocking.
Under pharmacist supervision, use pharmacy systems to enter patient and drug information, fill prescriptions by retrieving, counting, and pouring drugs, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and follow pharmacy error and quality improvement procedures.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians; correct and resubmit manual third-party prescription claims; and perform assigned clerical duties.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; document claims for overages, shortages, order errors, or damaged prescription-drug goods.
Follow company policies, the Pharmacy Code of Conduct, Good Faith Dispensing policy, asset-protection practices, and applicable laws governing regulated products.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions; monitor and fulfill web pickup orders and deliver them to customers.
Maintain clean, neat, and orderly store conditions and respectful relationships with coworkers; complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; attend training, complete assigned PPLs, obtain continuing education credits, and maintain healthcare and pharmacy knowledge.
Read, write, and speak English fluently; be willing to work a flexible schedule, including evenings and weekends.