Pharmacy Customer Service Associate

Walgreens•Maricopa, AZ

12d

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience through checkout, customer assistance, and pharmacy support. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. The role includes customer service and sales, cash-register operations, merchandise and inventory tasks, pharmacy clerical duties, and support for photo services and store upkeep. The associate assists with prescription processing by entering patient and drug information, retrieving and counting medications, checking for accuracy and possible interactions, supporting pharmacy workflow, and promptly reporting prescription errors to the pharmacist. The associate also handles appropriate calls, corrects and resubmits manual third-party claims, supports pharmaceutical inventory activities, and follows company pharmacy policies and applicable laws. The position requires English fluency and willingness to work a flexible schedule, including evenings and weekends. The associate earns and maintains PTCB certification through the designated training program and/or any state-required certification or registration, attends assigned training, and maintains healthcare and pharmacy knowledge.

Requirements

Fluent in reading, writing, and speaking English (except in Puerto Rico).
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and model customer-service best practices.
Provide courteous, friendly, fast, and efficient checkout service; recommend products and companion items; process purchases, voids, returns, refunds, exchanges, and rain checks.
Assist customers in locating over-the-counter products when possible.
Keep counters and shelves clean and well merchandised; take inventory and maintain records; check in, price, and display merchandise as directed.
Use pharmacy systems to enter patient and drug information and process prescriptions accurately under pharmacist supervision.
Fill prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and follow pharmacy error and Quality Improvement Program procedures.
Follow the Pharmacy Code of Conduct and Good Faith Dispensing policy during applicable prescription-dispensing activities.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual claims for third-party prescription services and perform other clerical duties as assigned by the Pharmacy Manager.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; handle claims for shipment overages, shortages, order errors, or damaged Rx goods.
Ensure compliance with state and local laws regarding regulated products.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Follow food-separation and product-placement procedures; rotate consumable stock using first-in, first-out methods and restock outs.
Use store systems and equipment; provide photo-area service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders, then deliver orders to customers when they arrive at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements.
Attend assigned training, complete requested PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.