Pharmacy Customer Service Associate

Walgreens•New Castle, PA

13d

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing courteous, efficient checkout service. Under a pharmacist’s direct supervision and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. The role also supports pharmacy workflow, inventory management, store operations, and customer service in areas including photo services and online order pickup. The associate assists pharmacists with prescription processing and dispensing-related tasks, reports prescription errors promptly, and follows company policies and pharmacy procedures. The role includes maintaining merchandise displays and store conditions, handling customer transactions and questions, and completing assigned training and continuing education. The position requires English fluency and willingness to work a flexible schedule, including evenings and weekends.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer service best practices.
Provide courteous, friendly, fast, and efficient checkout service; recommend products and companion or trade-up items.
Register purchases, collect cash, make change, and process voids, returns, rain checks, refunds, and exchanges.
Assist customers in locating over-the-counter products when possible.
Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in merchandise, and price items as directed.
Use pharmacy systems to enter patient and drug information accurately and assist with filling prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company pharmacy-error and Quality Improvement Program procedures.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; address warehouse overages, shortages, order errors, or damaged Rx goods through claims.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Follow food separation and product-placement procedures; rotate consumables using first-in, first-out practices and restock outs.
Use store systems and equipment; provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
Monitor Picture Care Plus web pickup orders, pick items, and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy developments.