Pharmacy Customer Service Associate

Walgreens•Jacksonville, FL

13d•Onsite

About The Position

The Pharmacy Customer Service Associate delivers customer service at checkout and in the store, and assists the pharmacist under direct supervision in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. It also supports pharmacy operations, inventory management, merchandising, photo services, and general store maintenance. The associate earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends assigned training, completes requested PPLs, and keeps current with developments in healthcare and pharmacy. The position requires fluency in reading, writing, and speaking English, except in Puerto Rico, and willingness to work a flexible schedule that includes evenings and weekends.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekend hours.
Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Must attend assigned training and complete PPLs requested by management or assigned by corporate.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Provide courteous, friendly, fast, and efficient checkout service; register purchases, collect payments, make change, and process voids, returns, rain checks, refunds, and exchanges.
Recommend merchandise and companion or trade-up items, and assist customers in locating over-the-counter products.
Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and construct and maintain displays.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medications; and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow; immediately report prescription errors and follow pharmacy error policies and the Quality Improvement Program.
Follow the Pharmacy Code of Conduct and Good Faith Dispensing policy during applicable prescription-dispensing activities.
Handle calls that do not require the pharmacist's personal attention, including calls to physicians; correct and resubmit manual third-party prescription claims; and perform assigned clerical duties.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments, and file claims for relevant shipment overages, shortages, order errors, and damaged Rx goods.
Comply with state and local laws for regulated products and company policies and procedures.
Complete store resets and revisions; separate and place food products according to policy; rotate consumables using first in, first out; and restock outs.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable; maintain respectful coworker relationships; and complete assigned special tasks.
Attend assigned training, complete PPLs, earn and maintain PTCB certification and/or state-required certification or registration, and maintain relevant healthcare and pharmacy knowledge.