Pharmacy Customer Service Associate

Walgreens•Everett, WA

13d

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience, operates a cash register, and provides courteous, efficient checkout service. Under a pharmacist’s direct supervision and in accordance with state and federal regulations, the associate supports pharmacy operations, uses pharmacy systems to obtain patient and drug information and process prescriptions, and assists with prescription filling and workflow. The role also supports general store operations, inventory, merchandising, photo services, customer orders, and store maintenance. The associate must maintain required training and certification and be willing to work a flexible schedule, including evenings and weekends.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekend hours.
Earn and maintain PTCB certification through the designated PTCB training program and/or meet state-required certification or registration requirements.
Comply with applicable state and federal regulations and company pharmacy policies and procedures.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and model customer-service best practices.
Provide courteous, friendly, fast, and efficient checkout service; recommend items and companion or trade-up products; and process purchases, voids, returns, refunds, exchanges, and rain checks.
Assist customers in locating over-the-counter products when possible.
Maintain clean, well-merchandised counters and shelves; take inventory and maintain records; check in and price merchandise; and construct and maintain promotional, seasonal, and other displays.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs, verify medicines, and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and comply with pharmacy error policies and the Quality Improvement Program.
Comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned by the Pharmacy Manager.
Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; report claims involving Rx drug shipment overages, shortages, order errors, or damage.
Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Complete resets and revisions; assist with food separation and product placement according to policy; rotate consumable stock using first-in, first-out methods; and restock outs.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain the interior and exterior of the store in a clean, neat, orderly condition.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
Attend assigned training, complete requested PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.