Pharmacy Customer Service Associate

Walgreens•Ashtabula, OH

13d

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience, operates a cash register, and provides courteous, efficient checkout service. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, the associate assists with pharmacy practice, uses pharmacy systems to obtain patient and drug information and process prescriptions, and supports pharmacy operations. The role also includes general store, photo-area, inventory, merchandising, and customer-service duties. The associate engages customers, resolves questions and issues, processes purchases and returns, helps customers locate products, and maintains clean and orderly store areas. Pharmacy duties include entering patient and drug information, filling prescriptions, supporting workflow and inventory management, handling appropriate calls and claims, and reporting prescription errors to the pharmacist. The associate follows company policies, pharmacy conduct and dispensing requirements, and applicable laws. The associate completes assigned training, maintains required certification or registration, and stays current on pharmacy and healthcare developments. The position requires English fluency and willingness to work a flexible schedule, including evenings and weekends. Six months of retail experience and several pharmacy, math, computer, and inventory qualifications are preferred, not required. The position remains open until filled. Compensation depends on factors including geography, skills, education, and experience. Benefits information is available at jobs.walgreens.com/benefits.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekend hours.
Must earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Engage customers and patients by greeting them, offering assistance, and resolving questions or issues.
Operate the assigned cash register; process purchases, cash transactions, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up or companion items, and assist customers in locating over-the-counter products.
Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and construct or maintain displays.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
Fill prescriptions by retrieving, counting, and pouring medications, verifying the medication, and checking for possible interactions, under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and follow pharmacy error and quality-improvement procedures.
Handle calls that do not require a pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support pharmacy inventory management, including ordering, unpacking, checking, storing, and documenting shipment issues involving prescription drugs.
Follow applicable company policies and state and local laws, including requirements for regulated products and good-faith dispensing.
Complete store merchandising and product-placement tasks, including resets, revisions, stock rotation, and restocking.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain a clean, neat, orderly store, comply with company policies, maintain respectful coworker relationships, and complete assigned special tasks.
Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
Attend assigned training, complete requested PPLs, acquire continuing education credits, and maintain knowledge of healthcare and pharmacy developments.