Pharmacy Customer Service Associate

Walgreens•Norwood, MA

13d

About The Position

The Pharmacy Customer Service Associate delivers a distinctive, helpful customer experience while operating a cash register and assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while also supporting store operations, customer service, inventory, merchandising, photo services, and store maintenance. The associate assists with entering patient and drug information, filling prescriptions, supporting pharmacy workflow, reporting prescription errors, handling certain phone calls, correcting and resubmitting manual third-party claims, and completing pharmacy clerical and inventory duties. The role follows company pharmacy policies and applicable laws, including the Pharmacy Code of Conduct and Good Faith Dispensing policy. The position also includes general retail responsibilities such as checkout, product recommendations, merchandising, stocking, inventory control, photo-area service, web pickup orders, and maintaining the store. The associate completes assigned training, earns and maintains PTCB certification through the designated training program and/or required state certification or registration, and keeps current with healthcare and pharmacy developments. Flexible scheduling, including evenings and weekends, is required.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Ability to follow applicable state and federal pharmacy regulations and company policies while assisting a pharmacist under direct supervision.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve customer issues, and provide courteous, efficient service.
Model customer-service best practices and Walgreens service traits with customers and team members.
Operate an assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company pharmacy-error and Quality Improvement Program procedures.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
Assist with pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for pharmacy-drug shipment overages, shortages, order errors, or damage.
Ensure compliance with applicable state and local laws regarding regulated products.
Construct and maintain promotional, seasonal, and other displays; complete resets and revisions as directed.
Follow food-separation and product-placement policies, rotate consumables using first in, first out, and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge of pharmacy and healthcare developments.