Pharmacy Customer Service Associate

Walgreens•Ormond Beach, FL

13d

About The Position

Models and delivers a distinctive, delightful customer experience by providing courteous, fair, friendly, and efficient checkout service. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, assists in the practice of pharmacy, uses pharmacy systems to obtain patient and drug information, and processes prescriptions. The role also supports store operations, inventory management, merchandising, photo services, and store maintenance. The associate assists with entering patient and drug information, filling prescriptions, supporting pharmacy workflow, handling appropriate phone calls and claims, and reporting prescription errors. The position requires adherence to company policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and applicable laws. The associate earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, completes assigned training, and maintains pharmacy and healthcare knowledge.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills to accurately count, measure, and weigh medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and model customer-service best practices.
Operate an assigned cash register; process purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up and companion items, and assist customers in locating products in the OTC aisle.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Use pharmacy systems to enter patient and drug information accurately and fill prescriptions by retrieving, counting, and pouring medications, verifying medicines, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; immediately report prescription errors and comply with pharmacy error policies and the Quality Improvement Program.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Assist with pharmaceutical inventory management, including ordering, unpacking, checking, and storing shipments; file claims for overages, shortages, order errors, and damaged Rx goods.
Ensure compliance with state and local laws regarding regulated products.
Construct and maintain displays; complete resets and revisions; follow product placement and food separation procedures; rotate consumable stock using first-in, first-out and restock outs.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures, maintain respectful relationships with coworkers, and complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend training, complete assigned PPLs, and acquire continuing education credits.
Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.