Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout service and supporting pharmacy operations under the direct supervision of a pharmacist. The role uses pharmacy systems to obtain patient and drug information and process prescriptions in accordance with applicable state and federal regulations. The associate assists customers throughout the store, handles register transactions, maintains merchandise and displays, supports inventory management, and provides service in areas including pharmacy, photo, and online order pickup. Pharmacy duties include entering prescription information, filling prescriptions, assisting with workflow, handling certain calls and claims, and promptly reporting prescription errors. The role also requires completing assigned training and maintaining relevant certification or registration and continuing education.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Must earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
- Provide courteous, friendly, fast, and efficient checkout service; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
- Recommend merchandise, trade-up items, and companion products, and help customers locate over-the-counter products.
- Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in and price merchandise, and maintain displays and promotional or seasonal setups.
- Use pharmacy systems to enter patient and drug information accurately and fill prescriptions by retrieving, counting, and pouring medications, verifying medicine, and checking for possible interactions under pharmacist supervision.
- Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and comply with pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned by the Pharmacy Manager.
- Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; address overages, shortages, order errors, and damaged goods involving prescription drugs.
- Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
- Separate food items and stock products according to policy; rotate consumable stock using the first-in, first-out method and restock outs.
- Provide photo-area service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
- Attend assigned training, complete requested PPLs, acquire continuing education credits, and maintain healthcare and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
