Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate delivers a distinctive customer experience by providing courteous, friendly, and efficient checkout service and assisting the pharmacist under direct supervision in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while also supporting general store operations, customer service, merchandising, inventory, and maintenance. The associate engages customers, answers questions, resolves issues, processes purchases and returns, and assists customers in locating products. Pharmacy duties include entering patient and prescription information, filling prescriptions under supervision, supporting pharmacy workflow and inventory activities, handling appropriate calls and claims, and promptly reporting prescription errors. The role also supports photo services and web pickup, maintains store displays and cleanliness, and completes assigned training and continuing education. The position requires fluency in reading, writing, and speaking English and a flexible schedule that can include evenings and weekends.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Ability to follow applicable state and federal regulations and company pharmacy policies while assisting the pharmacist under direct supervision.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
- Good math skills for accurately counting, measuring, and weighing medications are preferred.
- Good computer skills are preferred.
- Knowledge of store inventory control is preferred.
- PTCB certification is preferred.
Responsibilities
- Greet and assist customers and patients, resolve issues, answer questions, and provide courteous, friendly, fast, and efficient service.
- Operate an assigned cash register; process purchases, cash transactions, voids, returns, rain checks, refunds, and exchanges.
- Recommend products and companion or trade-up items, and help customers locate over-the-counter products.
- Maintain clean, well-merchandised counters and shelves; take inventory and maintain records.
- Check in and price merchandise as directed, construct and maintain displays, and complete resets and revisions.
- Under direct pharmacist supervision, use pharmacy systems to enter patient and drug information and process prescriptions accurately.
- Retrieve, count, and pour medications, verify medicines, and check for possible interactions as assigned.
- Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and follow pharmacy error policies and quality improvement procedures.
- Follow the Pharmacy Code of Conduct and Good Faith Dispensing policy during applicable prescription activities.
- Handle calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Assist with pharmaceutical inventory management, including ordering, unpacking, checking, and storing shipments; report relevant overages, shortages, order errors, and damaged goods.
- Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
- Support food separation, product placement, stock rotation using first-in, first-out practices, and restocking.
- Provide photo-area customer service, including digital passport photos and photo printing services; support web pickup orders.
- Assist with interior and exterior store maintenance and keep the store clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete assigned training, PPLs, continuing education, and other special assignments; maintain healthcare and pharmacy knowledge.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
