Pharmacy Customer Service Assoc. Cert

Walgreens • The Villages, FL

2d • $18 - $24

About The Position

The Pharmacy Customer Service Associate models and delivers a distinctive customer experience, provides courteous and efficient checkout service, and assists the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions.

The associate greets and assists customers, resolves questions and issues, operates the cash register, supports merchandising and inventory activities, and maintains a clean and orderly store. Pharmacy duties include entering patient and drug information, filling prescriptions under pharmacist direction, supporting workflow and inventory, handling certain telephone calls and claims, and promptly reporting prescription errors. The position also provides service in the photo area and handles web pickup orders.

The associate must earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements, complete assigned training and continuing education, and maintain current healthcare and pharmacy knowledge.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements.

Nice To Haves

• Six months of retail environment experience.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet and assist customers and patients, resolve issues, and model customer-service best practices.
• Provide courteous, friendly, fast, and efficient service; recommend items, trade-up products, and companion items.
• Operate the assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
• Help customers locate over-the-counter products when possible.
• Keep counters and shelves clean and merchandised; take inventory, maintain records, check in and price merchandise, and construct and maintain displays.
• Use pharmacy systems to enter patient and drug information accurately; retrieve, count, pour, and verify medications and check for possible interactions under pharmacist supervision.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors and follow company pharmacy policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for shipment overages, shortages, order errors, and damaged goods involving prescription drugs.
• Follow state and local laws for regulated products, including alcoholic beverages and tobacco.
• Complete resets and revisions and assist with seasonal, promotional, and sale merchandise displays.
• Follow food separation and placement procedures and support stock rotation using first-in, first-out methods and restocking.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotional photo product recommendations.
• Monitor and fulfill web pickup orders and deliver them to customers at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Follow company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements.
• Attend assigned training, complete requested PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed