Pharmacy Customer Service Assoc. Cert

Walgreens•Mason, OH

About The Position

Models and delivers a distinctive, delightful customer experience; registers sales on an assigned cash register; and provides courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy. Uses pharmacy systems to obtain patient and drug information and process prescriptions. The role includes customer service and retail operations, such as helping customers find products, processing transactions and returns, maintaining merchandise and displays, and supporting store upkeep. Pharmacy duties include entering patient and drug information, filling prescriptions, assisting with workflow and inventory, handling eligible calls and claims, and promptly reporting prescription errors to the pharmacist. The role also supports photo services and web pickup orders. The associate earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, completes assigned training and continuing education, and maintains knowledge of developments in healthcare and pharmacy.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions to ensure a positive customer experience.
Model and share customer service best practices with team members.
Provide courteous, friendly, fast, and efficient service; recommend products, trade-ups, and companion items.
Operate the assigned cash register and process purchases, cash and change, voids, returns, rain checks, refunds, and exchanges.
Assist customers in locating over-the-counter products when possible.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Use pharmacy systems to enter patient and drug information accurately and fill prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company policies and procedures for pharmacy errors and the Quality Improvement Program.
Comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform other assigned clerical duties.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for pharmaceutical merchandise overages, shortages, order errors, or damaged goods.
Ensure compliance with state and local laws regarding regulated products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policy, and rotate consumable stock using first-in, first-out methods and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
Monitor Picture Care Plus web pickup orders, select items, and deliver orders to customers when they arrive.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Attend training, complete assigned PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.