Pharmacy Customer Service Assoc. Cert
About The Position
Models and delivers a distinctive, delightful customer experience while providing courteous, fair, friendly, and efficient checkout service. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, assists in pharmacy operations, uses pharmacy systems to obtain patient and drug information and process prescriptions, and supports prescription workflow. The role also supports store operations, including merchandising, inventory, customer service in the photo area, web pickup orders, and maintaining a clean and orderly store. The employee completes assigned training, earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, and maintains knowledge and skills in healthcare and pharmacy.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and model customer-service best practices.
- Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
- Operate an assigned cash register; collect payments and provide change; process voids, returns, rain checks, refunds, and exchanges; and help customers locate over-the-counter products.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records; check in and price merchandise as directed.
- Under pharmacist supervision, use pharmacy systems to enter patient and drug information, fill prescriptions by retrieving and counting medications, verify medicines, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company pharmacy-error policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription-service claims promptly and perform clerical duties assigned by the Pharmacy Manager.
- Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- Ensure compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policy, rotate consumable stock using first-in, first-out procedures, and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
- Monitor web pickup orders in Picture Care Plus, pick items, and deliver orders to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Attend training, complete assigned PPLs, acquire continuing education credits, and maintain healthcare and pharmacy knowledge and skills.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
