Pharmacy Customer Service Assoc. Cert
About The Position
The Pharmacy Customer Service Associate models and delivers a distinctive customer experience, provides courteous and efficient checkout service, and assists the pharmacist under direct supervision in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. The associate supports customer service, retail operations, pharmacy workflow, inventory management, merchandising, photo services, web pickup orders, and store upkeep. Pharmacy duties include entering patient and drug information, filling prescriptions, reporting errors, handling appropriate calls, processing third-party claims, and supporting inventory activities. The role requires adherence to company policies, pharmacy codes of conduct, good-faith dispensing requirements, and applicable laws. The associate completes company and pharmacy training, maintains required certification or registration, and keeps current with healthcare and pharmacy developments.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills to accurately count, measure, and weigh medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
- Provide courteous, friendly, fast, and efficient service and recommend products, trade-up items, and companion items.
- Operate the assigned cash register; collect payment and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Assist customers in locating over-the-counter products when possible.
- Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in merchandise, and price items.
- Use pharmacy systems to enter patient and drug information accurately, retrieve and count medications, fill prescriptions, verify medicines, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company policies and procedures for pharmacy errors and the Quality Improvement Program.
- Follow the Walgreens Pharmacy Code of Conduct and Good Faith Dispensing policy.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned.
- Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments, and filing claims for shipment discrepancies or damaged Rx goods.
- Comply with state and local laws regarding regulated products.
- Construct and maintain displays, complete resets and revisions, rotate consumable stock using first-in, first-out methods, and restock items.
- Assist with food-item separation and product placement according to company policies and procedures.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotion of photo products.
- Monitor, pick, and deliver web pickup orders to customers at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
- Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
