Pharmacy Customer Service Assoc. Cert

Walgreens • Johns Creek, GA

3d • $16 - $20

About The Position

Models and delivers a distinctive, delightful customer experience while providing courteous, fair, friendly, and efficient checkout service. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, assists in the practice of pharmacy by using pharmacy systems to obtain patient and drug information and process prescriptions.

The role combines customer service, retail operations, and pharmacy support. Duties include resolving customer questions and issues; operating a cash register; maintaining merchandise, displays, and inventory; assisting with prescription processing and pharmacy workflow; handling appropriate telephone calls and third-party prescription claims; and supporting pharmacy inventory management. The position also includes photo-area and web-pickup service, store maintenance, and other assigned tasks.

The employee must earn and maintain PTCB certification through the designated training program and/or any state-required certification or registration, attend assigned training, complete requested learning modules, and maintain healthcare and pharmacy knowledge, including current developments. The role requires fluency in reading, writing, and speaking English except in Puerto Rico, and willingness to work a flexible schedule that includes evenings and weekends.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Engage customers and patients, offer assistance with products and services, resolve issues, and answer questions.
• Model customer-service best practices and Walgreens service traits, including proactive assistance and serving customers until satisfied.
• Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
• Operate the assigned cash register; collect payments and make change; process voids, returns, rain checks, refunds, and exchanges; and help customers locate over-the-counter products.
• Keep counters and shelves clean and well merchandised, take inventory, maintain records, check in and price merchandise, and construct and maintain displays.
• Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medication accuracy and check for possible interactions; and assist pharmacists with scheduling and workflow.
• Immediately report prescription errors to the pharmacist on duty and comply with pharmacy error policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing requirements.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties assigned by the Pharmacy Manager.
• Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments, and file claims for Rx drug overages, shortages, order errors, or damaged goods.
• Comply with state and local laws regarding regulated products.
• Complete resets and revisions and assist with seasonal, promotional, and sale merchandise displays.
• Follow food separation and product-placement procedures; rotate consumable stock using first in, first out practices and restock outs.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area services, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
• Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Attend assigned training, complete requested PPLs, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed