Pharmacy Customer Service Assoc. Cert

Walgreens • Texas City, TX

3d

About The Position

Models and delivers a distinctive, delightful customer experience, registers sales, and provides courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist under direct supervision and uses pharmacy systems to obtain patient and drug information and process prescriptions.

The role combines customer service, retail operations, pharmacy support, inventory management, store maintenance, and ongoing training. It includes entering patient and prescription information, filling prescriptions under pharmacist supervision, assisting with workflow, handling specified calls and claims, supporting pharmaceutical inventory activities, and maintaining compliance with company policies and applicable regulations. The position also supports photo services and web pickup orders.

The job requires fluency in reading, writing, and speaking English, except in Puerto Rico, and willingness to work a flexible schedule that includes evenings and weekends. Six months of retail experience and PTCB certification are preferred. Compensation depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions to ensure a positive customer experience.
• Model and share customer-service best practices with team members.
• Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
• Operate the assigned cash register, process purchases and payment, and handle voids, returns, rain checks, refunds, and exchanges.
• Help customers locate over-the-counter products when possible.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as required or directed.
• Use pharmacy systems to enter patient and drug information accurately and fill prescriptions under pharmacist supervision, including retrieving, counting, and pouring medications and checking for correctness and possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors immediately to the pharmacist on duty and follow company pharmacy error and Quality Improvement Program procedures.
• Comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned.
• Assist with pharmaceutical inventory management, including ordering, unpacking, checking, and storing shipments.
• Follow asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
• Ensure compliance with state and local laws regarding regulated products.
• Construct and maintain displays, complete resets and revisions, and follow food separation, product placement, and stock-rotation procedures.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional product suggestions.
• Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
• Attend training, complete assigned PPLs, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed