Pharmacy Customer Service Assoc. Cert

Walgreens•Texas City, TX

4d•$16 - $20

About The Position

The Pharmacy Customer Service Associate models and delivers a distinctive, welcoming customer experience while providing efficient checkout service. Under the direct supervision of a pharmacist and in accordance with applicable state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. The role combines customer service, cash register operations, retail merchandising and store upkeep with pharmacy support duties. Pharmacy tasks include entering prescription information, retrieving and counting medications, supporting workflow and inventory, handling certain calls and claims, and following pharmacy safety, dispensing, and company policies. The associate also completes assigned training and maintains required pharmacy certification or registration.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, answer questions, resolve issues, and model customer-service best practices.
Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
Operate an assigned cash register; process purchases, cash and change, voids, returns, rain checks, refunds, and exchanges.
Assist customers in locating over-the-counter products when possible.
Clean and merchandise counters and shelves; take inventory, maintain records, check in and price merchandise, and construct or maintain displays and promotional sets.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and follow company pharmacy-error, Quality Improvement Program, Code of Conduct, and Good Faith Dispensing policies.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection procedures and file claims for shipment discrepancies or damage involving prescription drugs.
Follow state and local laws regarding regulated products.
Separate and place food products according to policy, rotate consumable stock using first-in, first-out practices, and restock outs.
Use store systems and equipment; provide photo-area service, including digital passport photos and other photo products.
Monitor and fill web pickup orders and deliver them to customers at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration.
Attend assigned training, complete requested PPLs, acquire continuing education credits, and maintain knowledge of healthcare and pharmacy developments.