Pharmacy Customer Service Assoc. Cert

Walgreens•Johns Creek, GA

About The Position

Models and delivers a distinctive customer experience by providing courteous, friendly, fast, and efficient checkout service. Under the pharmacist’s direct supervision and in accordance with state and federal regulations, assists in pharmacy operations, uses pharmacy systems to obtain patient and drug information and process prescriptions, and supports pharmacists in maintaining workflow. The role also performs customer-service, sales, merchandising, inventory, photo-area, and general store-maintenance duties.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model customer-service best practices and Walgreens service traits with customers and team members.
Operate the cash register; process purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items; help customers locate over-the-counter products.
Keep counters and shelves clean and merchandised; take inventory, maintain records, check in merchandise, and price products.
Enter patient and drug information into pharmacy systems, fill prescriptions by retrieving and counting medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; immediately report prescription errors and follow pharmacy error policies and the Quality Improvement Program.
Follow the Pharmacy Code of Conduct and Good Faith Dispensing policy.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; document shipment overages, shortages, order errors, or damaged Rx goods.
Comply with state and local laws regarding regulated products.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Follow food-separation and product-placement procedures, rotate consumable stock using first-in, first-out, and restock items.
Use store systems and equipment and provide customer service in the photo area, including digital passport photos, poster printing, and promotional photo-product sales.
Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete assigned tasks and special assignments.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration.
Attend training, complete assigned PPLs, obtain continuing education credits, and maintain knowledge of healthcare and pharmacy developments.