Pharmacy Customer Service Associate

Walgreens•Macon, GA

10d

About The Position

The Pharmacy Customer Service Associate provides courteous, efficient customer service at checkout and throughout the store, while assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information, process prescriptions, and support pharmacy operations. It also includes general store, inventory, merchandising, photo-area, and customer-service duties. The associate helps maintain pharmacy workflow and inventory, handles appropriate calls and prescription claims, and follows company policies and procedures for dispensing, errors, asset protection, and regulated products. The associate completes designated training, maintains required certification or registration, and keeps up with developments in healthcare and pharmacy.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, and provide courteous, fair, friendly, fast, and efficient service.
Model customer-service best practices and Walgreens service traits, including proactive assistance and following through until customers are satisfied.
Operate an assigned cash register; process sales, cash and change, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Use pharmacy systems to enter patient and drug information accurately and fill prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company policies and procedures concerning pharmacy errors and the Quality Improvement Program.
Comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy during applicable prescription-dispensing activities.
Handle calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned.
Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use company asset-protection techniques and file claims for pharmaceutical overages, shortages, order errors, or damaged goods.
Ensure compliance with state and local laws regarding regulated products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Follow product-separation and placement procedures, assist with stock rotation using first in, first out, and restock outs for consumable items.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product recommendations.
Monitor Picture Care Plus web pickup orders, pick items, and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete assigned special tasks.
Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
Attend training, complete requested or assigned PPLs, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.