Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate delivers a distinctive customer experience through courteous, efficient checkout and customer service, and assists the pharmacist under direct supervision in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and also supports store operations, inventory, merchandising, photo services, and maintenance. The associate earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, completes assigned training and continuing education, and keeps current on healthcare and pharmacy developments. Fluency in reading, writing, and speaking English is required, except in Puerto Rico. The role requires willingness to work a flexible schedule, including evenings and weekends.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekend hours.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
- Good math skills for accurately counting, measuring, and weighing medications are preferred.
- Good computer skills are preferred.
- Knowledge of store inventory control is preferred.
- PTCB certification is preferred.
Responsibilities
- Greet customers and patients, offer assistance, resolve issues, and model customer service best practices.
- Provide courteous, friendly, fast, and efficient service; recommend products and companion or trade-up items.
- Operate an assigned cash register; handle payments, change, voids, returns, rain checks, refunds, and exchanges.
- Assist customers in locating over-the-counter products and maintain clean, well-merchandised counters and shelves.
- Take inventory, maintain records, check in and price merchandise, and perform other assigned store duties.
- Under direct pharmacist supervision, use pharmacy systems to enter patient and drug information and process prescriptions accurately.
- Retrieve, count, and pour pharmaceutical drugs; verify medication and check for possible interactions.
- Assist pharmacists with scheduling and workflow; promptly report prescription errors and follow pharmacy error and Quality Improvement Program policies.
- Comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
- Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
- Use asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
- Ensure compliance with state and local laws concerning regulated products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Follow food separation and product placement procedures; rotate consumable stock using first-in, first-out practices and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
- Monitor and fulfill web pickup orders, including picking items and delivering orders to customers at the store.
- Help maintain a clean, neat, and orderly interior and exterior store.
- Follow company policies and procedures, maintain respectful coworker relationships, and complete special assignments.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Attend training, complete assigned PPLs, earn continuing education credits, and maintain knowledge of healthcare and pharmacy developments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
