Pharmacy Customer Service Associate

Walgreens•Dallas, TX

11d•$16 - $20•Onsite

About The Position

The Pharmacy Customer Service Associate provides courteous, efficient customer service and supports pharmacy operations under the direct supervision of a pharmacist. The role uses pharmacy systems to obtain patient and medication information and process prescriptions in accordance with state and federal regulations. It also involves checkout and sales duties, helping customers locate products, maintaining merchandise and store displays, and providing services in the photo area and for web pickup orders. In the pharmacy, the associate may enter patient and drug information, retrieve, count, and pour medications, verify prescriptions and check for possible interactions, assist with workflow and inventory, handle appropriate calls, and process manual third-party claims. The associate must promptly report prescription errors and comply with company pharmacy policies, the Pharmacy Code of Conduct, and Good Faith Dispensing requirements. The associate completes assigned training and continuing education, earns and maintains PTCB certification through the designated training program and/or any state-required certification or registration, and keeps current with healthcare and pharmacy developments. The position requires a flexible schedule, including evenings and weekends.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Operate an assigned cash register; process purchases, payments, change, voids, returns, rain checks, refunds, and exchanges.
Recommend merchandise, trade-up or companion items, and assist customers in locating over-the-counter products.
Clean and merchandise counters and shelves; take inventory, maintain records, check in and price merchandise, and maintain store displays and promotional areas.
Use pharmacy systems to enter patient and medication information accurately and assist with prescription filling, including retrieving, counting, and pouring medications and checking for possible interactions.
Assist pharmacists with scheduling and maintaining pharmacy workflow; report prescription errors immediately and follow pharmacy policies and procedures.
Handle telephone calls that do not require a pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, or damaged prescription drugs.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Follow food separation and product-placement policies, rotate consumable stock using first-in, first-out practices, and restock outs.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Help maintain a clean, neat, and orderly store inside and outside; comply with company policies and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend training, complete assigned PPLs, earn continuing education credits, and maintain pharmacy and healthcare knowledge.