Pharmacy Customer Service Associate

Walgreens•Grayslake, IL

10d

About The Position

The Pharmacy Customer Service Associate provides a distinctive and positive customer experience, operates a cash register, and assists the pharmacist under direct supervision in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while also supporting customer service and retail operations throughout the store. The associate assists with prescription processing and workflow, inventory management, clerical tasks, product merchandising, photo services, web pickup orders, and store maintenance. The position requires English fluency (except in Puerto Rico), schedule flexibility including evenings and weekends, and completion of the designated PTCB training program and/or state-required certification or registration. The role remains open until filled. Compensation depends on factors including geography, skills and abilities, education, and experience.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekend hours.
Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Must comply with applicable state and federal pharmacy regulations and company pharmacy policies and procedures.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and model customer-service best practices.
Provide courteous, friendly, fast, and efficient checkout service; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
Maintain clean, well-merchandised counters and shelves; take inventory and maintain records; check in and price merchandise.
Use pharmacy systems to enter patient and drug information accurately, retrieve and count medications, fill prescriptions, verify medications, and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow, and immediately report prescription errors to the pharmacist on duty.
Follow company policies and procedures concerning pharmacy errors, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform clerical duties as assigned by the Pharmacy Manager.
Assist with pharmaceutical inventory management, including ordering, unpacking, checking, and storing shipments; file claims for warehouse overages, shortages, order errors, or damaged prescription goods.
Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, and sales displays; complete resets and revisions as directed.
Follow food separation and product-placement procedures; rotate consumable stock using first-in, first-out methods and restock outs.
Provide customer service in the photo area, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
Monitor and fulfill web pickup orders in Picture Care Plus and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, orderly interior and exterior store conditions.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend requested training, complete assigned PPLs, and acquire continuing education credits.
Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.