Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate provides a distinctive, friendly, and efficient customer experience at checkout and throughout the store. The role registers sales, assists customers with products and services, resolves questions and concerns, and supports store operations such as merchandising, inventory, displays, photo services, web pickups, and maintaining a clean store. Under the direct supervision of a pharmacist and in accordance with applicable regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. Duties may include entering prescription information, retrieving and counting medications, checking that medicines are correct and for possible interactions, assisting with pharmacy workflow and inventory, handling certain calls, and processing manual third-party claims. The role also requires reporting prescription errors, following pharmacy policies and dispensing requirements, and completing training and continuing education.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Provide courteous, friendly, fast, and efficient customer service, including greeting customers, offering assistance, resolving issues, and answering questions.
- Model customer service best practices and Walgreens service traits with customers, patients, and team members.
- Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Recommend products and companion or trade-up items, and assist customers in locating over-the-counter products.
- Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in merchandise, and price products as directed.
- Use pharmacy systems to enter patient and drug information accurately and assist with filling prescriptions by retrieving, counting, and pouring medications, verifying the medication, and checking for possible interactions.
- Assist pharmacists with scheduling and maintaining pharmacy workflow.
- Immediately report prescription errors and follow company pharmacy policies, the Pharmacy Code of Conduct, the Quality Improvement Program, and Good Faith Dispensing policy.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned.
- Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; report overages, shortages, order errors, and damaged prescription-drug goods as required.
- Comply with state and local laws regarding regulated products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Separate food items and place products according to policy; rotate consumables using first-in, first-out methods and restock outs.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product recommendations.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Assist with interior and exterior maintenance to maintain a clean, neat, orderly store.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
- Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
