Pharmacy Customer Service Associate

Walgreens • Boynton Beach, FL

9d

About The Position

The Pharmacy Customer Service Associate delivers courteous, efficient customer service at checkout and supports pharmacy operations under the direct supervision of a pharmacist and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while also supporting customers with store merchandise, photo services, and web pickup orders.

The associate helps with prescription processing and fulfillment, inventory activities, workflow, clerical duties, and compliance with pharmacy policies and applicable laws. The role also supports general store operations, including merchandising, stock rotation, cleaning, and maintaining store displays and equipment. Training includes working toward and maintaining PTCB certification through the designated program and/or required state certification or registration, completing assigned training, and maintaining pharmacy and healthcare knowledge.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet customers and patients, offer help with products and services, resolve issues, and provide courteous, friendly, fast, and efficient service.
• Register purchases, collect payments, provide change, and process voids, returns, rain checks, refunds, and exchanges.
• Recommend products, trade-up items, and companion items; assist customers in locating over-the-counter products.
• Maintain clean, well-merchandised counters and shelves; take inventory and maintain records.
• Check in and price merchandise as directed, construct and maintain displays, and complete resets and revisions.
• Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
• Retrieve, count, and pour pharmaceuticals; verify medication accuracy and check for possible interactions under pharmacist supervision.
• Assist pharmacists with scheduling and maintaining workflow; immediately report prescription errors and follow pharmacy error and Quality Improvement Program procedures.
• Follow the Pharmacy Code of Conduct and Good Faith Dispensing policy during applicable prescription dispensing activities.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform clerical duties assigned by the Pharmacy Manager.
• Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
• Use asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
• Ensure compliance with state and local laws regarding regulated products.
• Separate food items and place products according to policy; rotate consumable stock using first-in, first-out practices and restock outs.
• Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
• Monitor Picture Care Plus web pickup orders, select items, and deliver orders to customers when they arrive at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed