Pharmacy Customer Service Associate

Walgreens•Oak Harbor, WA

11d•$18 - $22

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience and provides courteous, efficient checkout service. Under the pharmacist’s direct supervision and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. Duties also include customer service, retail operations, inventory and merchandising, photo services, order pickup, and maintaining the store.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, and answer questions to support a positive customer experience.
Model customer-service best practices and Walgreens service traits with team members.
Operate a cash register; process purchases, payments, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
Clean and merchandise counters and shelves, take inventory, maintain records, check in and price merchandise, and construct and maintain displays.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines; and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow, and immediately report prescription errors while following company policies and the Quality Improvement Program.
Follow the Pharmacy Code of Conduct and Good Faith Dispensing policy during applicable prescription-dispensing activities.
Handle calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform clerical duties as assigned by the Pharmacy Manager.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection techniques and file claims for shipment discrepancies or damaged Rx goods.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco.
Complete resets and revisions, assist with food separation and product placement, rotate consumable stock using first-in, first-out practices, and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area service, including digital passport photos, poster printing, creative machine use, and promotional photo-product sales.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Maintain a clean, neat, orderly store, inside and outside, and maintain respectful relationships with coworkers while following company policies and procedures.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.