Pharmacy Customer Service Associate

Walgreens•North Bellmore, NY

9d•$18 - $22

About The Position

The Pharmacy Customer Service Associate models and delivers a distinctive customer experience while providing courteous, fair, friendly, and efficient checkout service. Under the pharmacist’s direct supervision and in accordance with state and federal regulations, the associate assists in pharmacy operations, uses pharmacy systems to obtain patient and drug information, and processes prescriptions. The role also supports store operations, including customer service, cash-register transactions, merchandising, inventory activities, photo-area services, web pickup orders, and store maintenance. The associate follows company policies and pharmacy procedures, reports prescription errors, and assists pharmacists with workflow and clerical tasks. The associate earns and maintains PTCB certification through the designated training program and/or any certification or registration required by the state, completes assigned training and continuing education, and maintains knowledge of healthcare and pharmacy developments. The position requires a flexible schedule, including evenings and weekends.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve customer issues, and model customer-service best practices.
Provide courteous, friendly, fast, and efficient checkout service; register purchases, handle cash and change, and process voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in and price merchandise, and construct or maintain displays and resets.
Under direct pharmacist supervision, use pharmacy systems to enter patient and drug information, fill prescriptions, retrieve and count medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and comply with pharmacy error policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned by the Pharmacy Manager.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset-protection techniques and file claims for shipment discrepancies or damaged prescription drugs.
Ensure compliance with state and local laws concerning regulated products.
Assist with food separation, product placement, stock rotation using first-in, first-out practices, and restocking.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotion of photo products.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Help maintain a clean, neat, orderly interior and exterior store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Attend training, complete assigned PPLs, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.