Pharmacy Customer Service Associate

Walgreens•River Falls, WI

10d

About The Position

The Pharmacy Customer Service Associate provides courteous, efficient customer service at checkout and throughout the store while assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and medication information and process prescriptions, and supports prescription filling, workflow, inventory, and clerical activities. It also includes store operations such as merchandising, stocking, photo services, web order pickup, and maintaining a clean and orderly store. The associate completes required training, maintains applicable certification or registration, and keeps current with developments in healthcare and pharmacy.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.
Must earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements.

Nice To Haves

Six months of retail experience preferred.
Prior Walgreens work experience preferred.
Good math skills for accurately counting, measuring, and weighing medications preferred.
Good computer skills preferred.
Knowledge of store inventory control preferred.
PTCB certification preferred.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, and model customer-service best practices.
Operate the cash register; process purchases, cash, change, voids, returns, refunds, exchanges, and rain checks.
Recommend products and companion items and assist customers in locating over-the-counter products.
Maintain clean, well-merchandised counters and shelves; take inventory; maintain records; check in and price merchandise.
Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medications, and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and follow pharmacy policies and procedures.
Handle calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform other assigned clerical duties.
Assist with pharmaceutical inventory, including ordering, unpacking, checking, and storing shipments; file claims for shipment discrepancies or damaged goods involving prescription drugs.
Follow applicable laws for regulated products and company policies, including the Pharmacy Code of Conduct and Good Faith Dispensing policy.
Construct and maintain displays, complete resets and revisions, and follow product placement and food separation procedures.
Rotate consumable stock using first-in, first-out procedures and restock outs.
Use store systems and equipment and provide photo-area services, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions; comply with company policies and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
Attend training, complete assigned PPLs, obtain continuing education credits, and maintain knowledge of healthcare and pharmacy developments.