Pharmacy Customer Service Associate

Walgreens•Joppatowne, MD

11d•$16 - $20

About The Position

The Pharmacy Customer Service Associate provides a distinctive, friendly, and efficient customer experience, including checkout and assistance with products and services. Under the direct supervision of a pharmacist and in accordance with applicable regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. The role combines retail operations with pharmacy support. Duties include register transactions, merchandise recommendations, stocking and inventory tasks, maintaining displays and store appearance, assisting customers in the photo area, and fulfilling web pickup orders. Pharmacy duties include entering patient and drug information, retrieving and counting medications, supporting prescription workflow, handling certain calls and claims, and helping manage pharmacy inventory. The associate must follow company policies, pharmacy safety and dispensing procedures, and applicable laws. The associate earns and maintains PTCB certification through the designated training program and/or any state-required certification or registration, completes assigned training and continuing education, and maintains knowledge of developments in healthcare and pharmacy. The role requires fluency in English and willingness to work a flexible schedule, including evenings and weekends.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and demonstrate customer-service best practices.
Provide courteous, friendly, fast, and efficient checkout service; operate the assigned register and process payments, voids, returns, rain checks, refunds, and exchanges.
Recommend merchandise, including trade-up and companion items, and assist customers in locating over-the-counter products.
Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in and price merchandise, and construct and maintain displays.
Use pharmacy systems to enter patient and drug information accurately and assist with prescription filling by retrieving, counting, and pouring medications, verifying medicines, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow, and report prescription errors immediately while following pharmacy policies, the Pharmacy Code of Conduct, and the Quality Improvement Program.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription-service claims in a timely manner and perform other clerical duties as assigned.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; use asset-protection techniques and file claims for shipment discrepancies or damaged prescription drugs.
Ensure compliance with state and local laws regarding regulated products.
Assist with food separation, product placement, stock rotation using first-in, first-out, and restocking.
Provide photo-area services, including digital passport photos, poster printing, use of the creative machine, and promotion of photo products.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Attend assigned training, complete requested PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.