Pharmacy Customer Service Associate

Walgreens•Macon, GA

10d•$16 - $20

About The Position

The Pharmacy Customer Service Associate provides a distinctive and helpful customer experience while assisting customers at checkout and supporting pharmacy operations. Under the direct supervision of a pharmacist and in accordance with applicable state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. The position includes cashiering, answering customer questions, resolving issues, recommending products, maintaining merchandise and store displays, and supporting inventory and store upkeep. Pharmacy duties include entering patient and prescription information, retrieving and counting medications, assisting with prescription workflow, handling appropriate calls and claims, and supporting pharmaceutical inventory management. The associate must follow pharmacy and company policies, promptly report prescription errors, and complete required training and continuing education. The role requires fluency in English and willingness to work a flexible schedule, including evenings and weekends.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve customer issues, answer questions, and model customer-service best practices.
Operate an assigned cash register; process purchases, payments, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in and price merchandise, and construct or maintain displays.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs, verify medication, and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and comply with pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
Handle telephone calls that do not require a pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform other assigned clerical duties.
Assist with pharmaceutical inventory management, including ordering, unpacking, checking, and storing shipments, and filing claims for shipment discrepancies or damaged goods.
Ensure compliance with state and local laws regarding regulated products.
Complete merchandise resets and revisions, support product placement and food separation procedures, rotate stock using first-in, first-out practices, and restock items.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional product recommendations.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain a clean, neat, orderly store and maintain respectful relationships with coworkers.
Complete special assignments and other duties as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration.
Attend training, complete assigned PPLs, obtain continuing education credits, and maintain knowledge of healthcare and pharmacy developments.