Pharmacy Customer Service Associate

Walgreens•Marlborough, MA

13d•$18 - $22

About The Position

The Pharmacy Customer Service Associate provides a distinctive, friendly, and efficient customer experience in the store and pharmacy. The role registers sales, assists customers with products and services, and resolves questions or issues. Under a pharmacist’s direct supervision and in accordance with applicable regulations, the associate uses pharmacy systems to access patient and drug information, process prescriptions, and support pharmacy operations. The associate also supports store merchandising, inventory, photo services, web pickup, and store upkeep; follows company policies and applicable laws; and completes assigned training. The position requires flexibility to work evenings and weekends. Walgreens states that actual compensation depends on factors such as geography, skills, education, and experience, and that the role remains open until filled.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated program and/or state-required certification or registration.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, answer questions, resolve issues, and demonstrate customer-service best practices.
Provide courteous, friendly, fast, and efficient checkout service; operate the assigned cash register and handle payments, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items; help customers locate over-the-counter products when possible.
Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in and price merchandise, and construct and maintain displays and resets.
Under direct pharmacist supervision, use pharmacy systems to enter patient and drug information, fill prescriptions, retrieve and count medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and follow pharmacy error policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
Handle calls that do not require the pharmacist’s personal attention, including calls to physicians; correct and resubmit manual third-party prescription claims and perform assigned clerical work.
Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, and damaged prescription drugs.
Comply with state and local laws concerning regulated products, including alcoholic beverages and tobacco.
Separate food items and place products according to policy; assist with stock rotation using first-in, first-out practices and restock outs.
Provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
Maintain the cleanliness, order, and appearance of the interior and exterior of the store; maintain respectful relationships with coworkers and comply with company policies.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; attend training, complete assigned PPLs, obtain continuing education credits, and maintain pharmacy and healthcare knowledge.