Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate provides a distinctive and welcoming customer experience, handles checkout transactions, and assists the pharmacist under direct supervision in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. Responsibilities span customer service, retail operations, pharmacy support, inventory and merchandising, photo services, order pickup, and store upkeep. The associate helps enter patient and prescription information, fill prescriptions, support pharmacist workflow, handle permitted calls and claims, and assist with pharmaceutical inventory. The position also requires compliance with company policies, pharmacy procedures, and applicable laws. The associate completes assigned training, earns and maintains PTCB certification through the designated training program and/or any state-required certification or registration, and maintains pharmacy and healthcare knowledge through training and continuing education.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet and assist customers and patients, answer questions, resolve issues, and model customer-service best practices.
- Process customer transactions, including cash, change, voids, returns, rain checks, refunds, and exchanges.
- Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
- Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and construct or maintain displays.
- Under pharmacist supervision, use pharmacy systems to enter patient and drug information, fill prescriptions, check medication accuracy and possible interactions, and assist with pharmacy workflow.
- Immediately report prescription errors and comply with pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
- Handle calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims and perform other assigned clerical duties.
- Support pharmaceutical inventory management, including ordering, unpacking, checking, and storing shipments, and filing claims for shipment discrepancies or damaged goods.
- Comply with laws governing regulated products such as alcoholic beverages and tobacco.
- Complete merchandise resets and revisions; support food separation, product placement, stock rotation, and restocking.
- Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional product recommendations.
- Monitor and fulfill web pickup orders and deliver them to customers arriving at the store.
- Help maintain a clean, neat, and orderly store, comply with company policies, and maintain respectful coworker relationships.
- Complete assigned special tasks.
- Complete required training and PPLs, earn and maintain PTCB certification through the designated program and/or state-required certification or registration, and maintain relevant knowledge and continuing education.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
