Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout service and assisting the pharmacist under direct supervision in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. The associate assists customers in the store and pharmacy, including answering questions, resolving issues, processing purchases and returns, locating products, and providing photo-area services. Pharmacy responsibilities include entering patient and prescription information, filling prescriptions, reporting errors, handling appropriate calls, processing third-party claims, supporting workflow, and assisting with inventory management. The associate also maintains merchandise, displays, and store conditions; follows company policies and regulated-product requirements; and completes assigned tasks. The position includes required training and personal development, including earning and maintaining PTCB certification through the designated training program and/or any state-required certification or registration, completing assigned training, and maintaining pharmacy and healthcare knowledge.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
- Register purchases, collect payments, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Recommend products, trade-up items, and companion items; assist customers in finding over-the-counter products.
- Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in merchandise, and price items as directed.
- Use pharmacy systems to enter patient and drug information accurately and fill prescriptions by retrieving, counting, pouring, and verifying medication and checking for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow; immediately report prescription errors and follow pharmacy error policies and the Quality Improvement Program.
- Follow the Pharmacy Code of Conduct and Good Faith Dispensing policy during applicable prescription dispensing activities.
- Handle calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned.
- Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection procedures and file claims for shipment discrepancies or damaged Rx goods.
- Ensure compliance with state and local laws governing regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Separate food items and place products according to policy; rotate consumables using first in, first out, and restock outs.
- Use store systems and equipment appropriately.
- Provide photo-area service, including digital passport photos, poster printing, creative machine services, and promotional photo-product recommendations.
- Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
- Maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
