Pharmacy Customer Service Associate

Walgreens•Debary, FL

10d

About The Position

The Pharmacy Customer Service Associate provides courteous, efficient customer service at checkout and throughout the store, while assisting pharmacists under direct supervision and in accordance with applicable state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and supports pharmacy workflow, inventory, and clerical activities. It also assists customers with merchandise, photo services, and web pickup orders and helps maintain the store’s cleanliness, displays, and product organization. The associate is responsible for following Walgreens policies and procedures, including the Pharmacy Code of Conduct, Good Faith Dispensing policy, pharmacy error procedures, and the Quality Improvement Program. The role requires English fluency and willingness to work a flexible schedule, including evenings and weekends. The associate earns and maintains PTCB certification through the designated training program and/or any required state certification or registration, attends assigned training, completes requested PPLs, and maintains pharmacy and healthcare knowledge.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekend hours.
Earn and maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.
Attend training and complete PPLs requested by the manager or assigned by corporate, and acquire continuing education credits.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, answer questions, and demonstrate customer-service best practices.
Provide courteous, friendly, fast, and efficient checkout service; operate the assigned cash register, process purchases and transactions, and recommend merchandise or companion items.
Help customers locate over-the-counter products and maintain clean, well-merchandised counters and shelves.
Check in and price merchandise; take inventory and maintain records; construct and maintain displays; complete resets and revisions; and support stock rotation and restocking.
Assist the pharmacist under direct supervision by using pharmacy systems to enter patient and drug information, fill prescriptions, retrieve and count medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; immediately report prescription errors and follow applicable company policies and procedures.
Handle calls that do not require the pharmacist’s personal attention, including calls to physicians; correct and resubmit manual third-party prescription claims; and perform assigned clerical duties.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments, and filing claims for overages, shortages, order errors, or damaged prescription drugs.
Follow applicable state and local laws for regulated products and company policies, including the Pharmacy Code of Conduct and Good Faith Dispensing policy.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain the interior and exterior of the store and comply with company policies and procedures while maintaining respectful coworker relationships.
Attend training, complete requested PPLs, earn and maintain PTCB certification and/or required state certification or registration, and maintain knowledge of healthcare and pharmacy developments.
Complete special assignments and other tasks as assigned.